AC Hotel Assistant Front Office Manager

Marcus Hotels & Resorts; Chicago (IL); On-site; USD 61,000 - 71,000; Full time

Job summary

An established industry player is looking for an Assistant Front Office Manager to lead their front desk operations. This role is essential for ensuring guest satisfaction and managing a team effectively. You will supervise front desk staff, handle guest check-ins and check-outs, and address any guest concerns. The ideal candidate will have previous hotel management experience and strong organizational and communication skills. Join a dynamic team that values your contributions and enjoy a range of benefits, including medical insurance and discounts on travel and dining.

Benefits

Free on-site parking

Medical insurance

Dental insurance

Vision insurance

Life insurance

Vacation hour accrual

401K

Travel discounts

Dining discounts

Movie discounts

Qualifications

• Previous hotel front desk management experience is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Supervises front office team members and ensures guest satisfaction.
• Handles guest complaints and performs additional duties as assigned.

Skills

Communication Skills

Organizational Skills

Typing Skills

Tools

Front Desk Systems

Office Systems

Job description

Description

At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking an Assistant Front Office Manager.

POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

Salary starts at $61,200

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts.

ESSENTIAL FUNCTIONS:

1. Supervises front office team members.
2. Performs manual and computer posting of transactions.
3. Handles money, credit cards, and checks.
4. Deals with guest complaint dissatisfaction.
5. Takes reservations.
6. Performs additional duties or projects as assigned by Front Office Manager.

POSITION REQUIREMENTS:

1. Previous hotel front desk management experience required.
2. Good communication and organizational skills.
3. Accurate typing skills; ability to use office and front desk systems.
4. Must be available to work a varied schedule to include full time hours, days, nights, weekends, and holidays.

Equal Opportunity Employer