Front Office Manager

COREcruitment; Chicago (IL); On-site; USD 65,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead their guest services team. This dynamic role requires extensive experience in front office operations and exceptional leadership skills. The ideal candidate will ensure seamless check-in and check-out processes while fostering a welcoming environment for guests and staff. Responsibilities include managing daily operations, analyzing guest feedback, and implementing service improvements. If you are passionate about enhancing guest experiences and driving operational excellence, this is the perfect opportunity for you.

Qualifications

• 5+ years in front office operations in hospitality, with 3+ years in a supervisory role.
• Proficient in hotel management software and Microsoft Office Suite.

Responsibilities

• Oversee daily front desk operations and manage staff scheduling.
• Analyze guest feedback and implement improvements for service quality.

Skills

Leadership Skills

Customer Service

Hotel Management Software

Microsoft Office Suite

Front Office Procedures

Guest Feedback Analysis

Tools

Hotel Management Software

Microsoft Office Suite

Job description

Front Office Manager

Salary: $65,000

Location: Chicago, IL

Our client is seeking a Front Office Manager to lead and enhance their guest services team.This role requires a dynamic individual with extensive experience in front office operations, exceptional leadership skills, and a commitment to providing outstanding guest experiences.The hotel is a 4 Diamand location right in Chicagos beautiful city.

The ideal candidate will drive operational excellence, ensuring seamless check-in and check-out processes while fostering a welcoming and efficient environment for both guests and staff.Overall, you will oversee daily front desk operations, manage staff scheduling, and ensure compliance with hotel policies and procedures.Additionally, this role will involve analyzing guest feedback and implementing improvements to continually elevate the quality of service provided, while selling and promoting all amenities and outlets of hotel.

Key Requirements:

• 5 years in front office operations within the hospitality industry, with at least 3 years in a supervisory or managerial role
• Proficiency in hotel management software and Microsoft Office Suite
• In-depth understanding of front office procedures, including reservations, check-in/out, and guest services
• Capability to analyze guest feedback and implement service improvements
• Commitment to maintaining a high level of customer satisfaction and enhancing the guest experience

If you’re interested in this opportunity, please send your resume to Declan today!

Must reside and have working rights in the USA without future sponsorship.