Hotel Front Office Agent

Mr. C Miami - Coconut Grove; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Mr. C Coconut Grove is seeking a full-time Hotel Front Office Agent to be the first point of contact for guests, managing reservations and ensuring a memorable stay. The role requires excellent customer service skills and familiarity with hotel operations in a luxurious environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Holiday pay

Vacation

Paid time off (PTO)

Parking

Meals

Qualifications

• Experience as a Hotel Front Office Agent or similar role.
• Familiarity with hotel reservation software.
• Understanding of travel websites like Booking.com and TripAdvisor.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about our hotel, rooms, rates, and amenities.

Skills

Customer service

Communication

Organizational skills

Education

Hospitality management degree

Tools

Hotel reservation software

Job description

1 day ago Be among the first 25 applicants

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front Office Agent. This position offers a competitive wage, depending on experience. All eligible full-time employees are also offered great benefits, including medical, dental, vision, and a 401(k) retirement plan, holiday pay, vacation, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to deepen your hospitality career, consider applying to join our exceptional team today!

WHO WE ARE

From the fourth-generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida, surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by Arquitectonica, the hotel features a nautical motif by Martin Brudnizki Design Studio. With 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating, and its rooftop Bellini Restaurant and Bar, we provide guests with attentive European service, luxury accommodations, and amenities.

YOUR ROLE AS HOTEL FRONT OFFICE AGENT:

We are seeking a Hotel Front Office Agent to be the first point of contact for our guests and manage all aspects of their stay. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Experience in customer service and the hotel industry is preferred. Your goal is to create a pleasant and memorable stay for our guests.

RESPONSIBILITIES:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify credit card data
• Register guests and collect necessary information
• Welcome guests and assign rooms
• Provide information about our hotel, rooms, rates, and amenities
• Respond to guest complaints professionally and promptly
• Liaise with housekeeping to ensure rooms are ready and meet guest needs
• Confirm group reservations and arrange personalized services for VIPs and events
• Upsell additional facilities and services when appropriate
• Maintain records of bookings and payments

REQUIREMENTS AND SKILLS:

• Experience as a Hotel Front Office Agent or similar role
• Familiarity with hotel reservation software
• Understanding of travel websites like Booking.com and TripAdvisor
• Excellent customer service, communication, and organizational skills
• Hospitality management degree is a plus

NOTE: Job descriptions include only essential functions and duties, with additional tasks assigned as needed. They do not constitute employment contracts. We are an “at-will” employer.

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