Remote Medical Support Assistant (Medical Receptionist)

Lensa; Durham (NC); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking Remote Medical Support Assistants to support the Durham VA Medical Center. Responsibilities include scheduling appointments, providing reception support, and managing patient information. Qualified candidates will have clerical experience and familiarity with medical terminology, working full-time hours.

Qualifications

• Ability to speak, hear, and write English clearly.
• Typing speed 40-50 wpm with minimal errors.
• Familiarity with medical and hospital terminology.

Responsibilities

• Schedule, cancel, and reschedule patient appointments.
• Provide reception support in the Release of Information offices.
• Handle outgoing and incoming phone calls.

Skills

Communication

Customer Service

Clerical Skills

Technical Proficiency

Education

Minimum six months of clerical, office, customer service, or administrative experience

Job description

Remote Medical Support Assistant (Medical Receptionist)

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Overview

Ansible Government Solutions, LLC (Ansible) is recruiting Remote Medical Support Assistants (MSA) to support the Durham VA Medical Center located at 508 Fulton St. Durham, NC 27705. Working hours are Mon-Fri, 8:00am-4:30pm, with possible weekend rotation. Competitive packages are available for qualified candidates.

Ansible is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing solutions in national security, health care, and IT to federal clients. We employ dedicated staff committed to our customers' success.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consultations; enter no-show data; prepare for clinic visits; monitor appointments and consults.
• Provide reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete insurance encounters (ICB).
• Scan records into Electronic Medical Records (EMR) to support HIM functions.
• Handle outgoing and incoming phone calls.
• Review travel reimbursement requests and reconcile claims using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging patient transportation and coordinate with clinical teams.

Qualifications

• U.S. citizen.
• Ability to speak, hear, and write English clearly.
• Proficient in computer programs (spreadsheets, word processing); typing speed 40-50 wpm with minimal errors.
• Heavy use of phone and computer, often simultaneously.
• Familiarity with medical and hospital terminology.
• Technical proficiency for government requirements; training provided on appointment management, VA policies.
• Minimum six months of clerical, office, customer service, or administrative experience, or one year of related education or experience.
• Ability to pass security clearance (NACI-level background check).
• No sponsorship available.

Physical and Other Requirements

• Ability to sit, stand, walk, lift, squat, bend, and reach during shifts.
• Lift up to 50 lbs from floor to waist; up to 20 lbs regularly; carry up to 40 lbs; push/pull with 30 lbs force.

Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: IT Services and IT Consulting

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Additional Job Listing

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