Hotel Front Office Agent

Mr. C Miami - Coconut Grove; Miami (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a stylish hotel in South Florida as a Hotel Front Office Agent! This role is perfect for those passionate about hospitality and eager to create memorable experiences for guests. You'll be the first point of contact, managing reservations and check-ins while ensuring every guest feels welcomed and valued. With a competitive wage and great benefits, including medical and retirement plans, this opportunity allows you to thrive in a modern, glamorous environment with stunning views. If you have a knack for customer service and hotel experience, we want to hear from you!

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings plan

Holiday pay

Vacation time

Paid time off (PTO)

Parking

Meals

Qualifications

• Work experience as a Hotel Front Office Agent or similar role.
• Understanding of travel planning websites like Booking and TripAdvisor.

Responsibilities

• Perform all check-in and check-out tasks for guests.
• Manage online and phone reservations efficiently.
• Provide information about rooms, rates, and hotel amenities.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience with hotel reservations software

Understanding of travel planning websites

Education

Degree in hotel management

Tools

Hotel reservations software

Job description

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front Office Agent.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

WHO WE ARE?
From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complemented by luxury accommodations and amenities.

YOUR ROLE AS HOTEL FRONT OFFICE AGENT:
We are looking for a Hotel Front Office Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Office Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

RESPONSIBILITIES:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements And Skills:

• Work experience as a Hotel Front Office Agent, Receptionist, or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• A degree in hotel management is a plus

READY TO JOIN OUR TEAM?
We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!