Hotel Front Desk Supervisor & Night Audit Lead

Donohoe; Arlington, Northern (VA, KY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plans

Hotel room discounts

Daily pay access

Job summary

Residence Inn Arlington Ballston is seeking a Front Desk Supervisor to oversee all front desk operations across AM, PM, and overnight shifts. You will lead the front desk team, manage staffing, handle guest inquiries, and ensure service excellence in a lively Ballston setting.

The role emphasizes nightly audit responsibilities, accurate daily financial reporting, and maintaining brand standards. A minimum of 2 years in hotel front desk and 2–3 years supervisory experience is required, with a

Qualifications

• 2 years of front desk experience required.
• 2-3 years of supervisory experience required.
• Ability to stand for long periods.
• Ability to work in a fast-paced environment.
• Good communication and interpersonal skills.

Responsibilities

• Oversees Front Desk operations across all shifts (AM/PM/overnight).
• Lead, mentor, and schedule front desk staff.
• Handle guest inquiries and escalated issues with professionalism.
• Perform nightly audit procedures and ensure accurate financial reporting.
• Coordinate with housekeeping/maintenance to support daily operations.

Skills

Stand for long periods

Fast-paced environment

Communication skills

Guest service

Job description

Residence Inn Arlington Ballston is seeking a Front Desk Supervisor to oversee all front desk operations across AM, PM, and overnight shifts. You will lead the front desk team, manage staffing, handle guest inquiries, and ensure service excellence in a lively Ballston setting.

The role emphasizes nightly audit responsibilities, accurate daily financial reporting, and maintaining brand standards. A minimum of 2 years in hotel front desk and 2–3 years supervisory experience is required, with a