Front Desk Supervisor — Guest Experience & Night Audit Lead

Donohoe Hospitality Services; Arlington (VA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Hotel room discounts

Daily pay access

Job summary

Residence Inn Arlington Ballston in Arlington, VA is seeking a Front Desk Supervisor to oversee all front desk operations across shifts, mentor staff, and ensure guest satisfaction.

Responsibilities include check-in/check-out, guest inquiries, overnight audit, nightly reconciliation, and coordination with housekeeping and maintenance to maintain service quality. Benefits include health, dental, vision insurance and room discounts.

Qualifications

• 2 years of previous hotel front desk experience required.
• 2-3 years supervisory experience required.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee front desk operations across all shifts and mentor staff.
• Handle guest inquiries, resolve issues, and ensure service quality.
• Manage check-in/check-out, reservations, and lobby comfort.
• Perform nightly audit procedures and balance daily transactions.
• Coordinate with housekeeping, maintenance, and management for daily operations.

Skills

Customer service

Communication

Leadership

Job description

Residence Inn Arlington Ballston in Arlington, VA is seeking a Front Desk Supervisor to oversee all front desk operations across shifts, mentor staff, and ensure guest satisfaction.

Responsibilities include check-in/check-out, guest inquiries, overnight audit, nightly reconciliation, and coordination with housekeeping and maintenance to maintain service quality. Benefits include health, dental, vision insurance and room discounts.