Front Desk Agent

Donohoe Hospitality Services; Arlington (VA); On-site; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Hotel room discounts

Retirement plans

Paid time off

Daily pay access

Job summary

Residence Inn Arlington Ballston is hiring a Front Desk Agent to welcome guests, manage check-ins and reservations, and deliver a positive first impression in the Ballston neighborhood.

The role requires 1+ year in customer service or hospitality, flexible hours including weekends and holidays, and a polished, guest-first mindset. Benefits include daily pay access and hotel room discounts to support you.

Qualifications

• 1+ year of customer service or hospitality experience (hotel front desk a plus).
• Flexible availability, including weekends, evenings, and holidays.
• A polished, professional vibe and a guest-first mindset.
• Hunger to learn, grow, and be part of something special.

Responsibilities

• Greet guests with warmth, authenticity, and a genuine smile.
• Handle check-ins, check-outs, and reservations with precision and personality.
• Be the go-to for guest questions, requests, and unexpected moments.
• Process payments, manage room keys, and keep operations running smoothly.
• Collaborate with housekeeping, maintenance, and other departments.
• Stay informed about hotel offerings and local hotspots.
• Keep the front desk area polished and welcoming.
• Jump in where needed to support team.

Skills

Customer service

Hospitality experience

Communication skills

Flexible availability

Guest-focused mindset

Job description

Grow Your Career at Residence Inn Arlington Ballston!
Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job—we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment just steps away. If you’re passionate about creating exceptional guest experiences and ready to take the next step in your career, apply today and start building your future with us!

Front Desk Agent

Residence Inn Arlington Ballston

Salary Range: $18.00 - $19.00 per hour

Who You Are
You bring a warm, welcoming presence and a genuine passion for hospitality. With strong attention to detail and the ability to handle challenges with confidence and professionalism, you ensure every guest feels valued from the moment they arrive. Your role isn’t just about check-ins—it’s about creating a positive first impression that sets the tone for an exceptional stay.

What You’ll Do

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check-ins, check-outs, and reservations with precision and personality
• Be the go-to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed—because teamwork makes the magic happen

What You Bring

• 1+ year of customer service or hospitality experience (hotel front desk a plus)
• Flexible availability, including weekends, evenings, and holidays
• A polished, professional vibe and a guest-first mindset
• Hunger to learn, grow, and be part of something special

Core Skills & Abilities

• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

Additional Responsibilities

• The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

• Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE!
• *minimum 32 hours/week to qualify
• We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Qualifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.