Guest Experience Front Desk Agent | Growth & Daily Pay

Donohoe Hospitality Services; Arlington (VA); On-site; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Hotel room discounts

Retirement plans

Paid time off

Daily pay access

Job summary

Residence Inn Arlington Ballston is hiring a Front Desk Agent to welcome guests, manage check-ins and reservations, and deliver a positive first impression in the Ballston neighborhood.

The role requires 1+ year in customer service or hospitality, flexible hours including weekends and holidays, and a polished, guest-first mindset. Benefits include daily pay access and hotel room discounts to support you.

Qualifications

• 1+ year of customer service or hospitality experience (hotel front desk a plus).
• Flexible availability, including weekends, evenings, and holidays.
• A polished, professional vibe and a guest-first mindset.
• Hunger to learn, grow, and be part of something special.

Responsibilities

• Greet guests with warmth, authenticity, and a genuine smile.
• Handle check-ins, check-outs, and reservations with precision and personality.
• Be the go-to for guest questions, requests, and unexpected moments.
• Process payments, manage room keys, and keep operations running smoothly.
• Collaborate with housekeeping, maintenance, and other departments.
• Stay informed about hotel offerings and local hotspots.
• Keep the front desk area polished and welcoming.
• Jump in where needed to support team.

Skills

Customer service

Hospitality experience

Communication skills

Flexible availability

Guest-focused mindset

Job description

Residence Inn Arlington Ballston is hiring a Front Desk Agent to welcome guests, manage check-ins and reservations, and deliver a positive first impression in the Ballston neighborhood.

The role requires 1+ year in customer service or hospitality, flexible hours including weekends and holidays, and a polished, guest-first mindset. Benefits include daily pay access and hotel room discounts to support you.