Hotel Front Desk Supervisor & MOD — Guest Experience Leader

Automatic Data Processing, Inc.; Simi Valley (CA); Sur place; USD 28 000 - 30 000; Plein temps

Résumé du poste

Grand Vista Hospitality in Simi Valley seeks a Front Desk Supervisor to act as the second-in-command to the General Manager, managing daily operations across Front Desk and Housekeeping. This role requires working front desk shifts (AM/PM/Night) as part of a regular rotation, covering call-outs as needed, and providing supervisory support to ensure smooth service.

The ideal candidate will be reliable, service-driven, and capable of upholding brand standards while leading staff, resolving guest

Qualifications

• Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest issues with professionalism and empathy.
• Working knowledge of hotel PMS systems such as Choice ADVANTAGE (preferred).

Responsabilités

• Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.
• Support front desk operations, ensuring smooth check-in/check-out processes and adherence to service standards.
• Maintain a visible presence to address guest or property needs and ensure guest satisfaction.
• Oversee housekeeping coordination to maintain room quality and cleanliness per brand standards.
• Assist with scheduling, payroll verification, and supply inventory while monitoring occupancy forecasts.

Connaissances

leadership

communication

problem-solving

Outils

Choice ADVANTAGE PMS

Description du poste

Grand Vista Hospitality in Simi Valley seeks a Front Desk Supervisor to act as the second-in-command to the General Manager, managing daily operations across Front Desk and Housekeeping. This role requires working front desk shifts (AM/PM/Night) as part of a regular rotation, covering call-outs as needed, and providing supervisory support to ensure smooth service.

The ideal candidate will be reliable, service-driven, and capable of upholding brand standards while leading staff, resolving guest