Hotel Front Desk Supervisor: Lead Guest Services & Revenue

Martin Resorts, Inc.; California (MO); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Avila Lighthouse Suites in Avila Beach, CA, is seeking a Front Desk Supervisor to oversee front desk staff and uphold excellent guest service. Pay is $22.50 per hour DOE, with duties including reservations, check-in/out, and guest communications, while representing the hotel with professionalism.

The role requires strong people skills, hotel front desk experience, and a focus on safety and confidentiality. Equal opportunity employer and background checks apply.

Qualifications

• At least 2 years of hotel front desk experience.
• Excellent people skills to supervise staff.

Responsibilities

• Train and monitor front desk staff.
• Understand the hotel software for reservations and check-in/out.
• Provide friendly, courteous telephone service.
• Coordinate guest arrivals, reservations, wake-up calls, and check-out needs.
• Maintain security and privacy of guest rooms and keys.
• Report progress and guest feedback to management.
• Assist with special requests and group blocks.
• Conduct site inspections for safety and show prospective clients around.
• Maximize revenues through sales and outstanding service.
• Know property rates, features, amenities and area attractions.
• Maintain confidentiality of company information.
• Uphold safety procedures and participate in Safety/Security Committee.
• Serve as a role model and supervise per hotel policies.
• Train and develop associates on service standards and safety.
• Foster open communication between employees.
• Follow additional duties as assigned.

Skills

Front desk supervision

Customer service

Staff training

Reservations software

Job description

Avila Lighthouse Suites in Avila Beach, CA, is seeking a Front Desk Supervisor to oversee front desk staff and uphold excellent guest service. Pay is $22.50 per hour DOE, with duties including reservations, check-in/out, and guest communications, while representing the hotel with professionalism.

The role requires strong people skills, hotel front desk experience, and a focus on safety and confidentiality. Equal opportunity employer and background checks apply.