Guest Services Supervisor — Front Desk Leader

Avion Hospitality; Charleston (SC); On-site; USD 35,000 - 48,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Supervisor to support the Rooms Leadership team, delivering attentive, courteous, and efficient service to guests from pre-arrival through check-out. The role also focuses on maximizing room revenue and occupancy.

Responsibilities include overseeing front desk operations, training new hires, managing guest requests, and ensuring accurate rate and inventory control, while maintaining Avion Hospitality standards and teamwork.

Qualifications

• 2–3 years of progressive hotel or related experience.
• High School diploma or equivalent.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Ability to convey information clearly and work under pressure.
• Ability to handle guest objections and resolve disputes.

Responsibilities

• Greet and assist guests with a service-oriented approach.
• Set the standard for guest relations at the Front Desk.
• Handle reservations information and VIP requests.
• Monitor rates, packages, and promotions in use.
• Oversee and ensure accurate check-in/check-out procedures.
• Maintain communication with other departments and assist in training staff.
• Ensure front desk operations align with hotel policies and standards.

Skills

Customer service

Communication

Guest relations

Supervisory experience

Education

High School diploma

Tools

Front desk software / PMS

Job description

Avion Hospitality is seeking a Front Desk Supervisor to support the Rooms Leadership team, delivering attentive, courteous, and efficient service to guests from pre-arrival through check-out. The role also focuses on maximizing room revenue and occupancy.

Responsibilities include overseeing front desk operations, training new hires, managing guest requests, and ensuring accurate rate and inventory control, while maintaining Avion Hospitality standards and teamwork.