Front Desk Supervisor

Martin Resorts, Inc.; California (MO); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Avila Lighthouse Suites in Avila Beach, CA, is seeking a Front Desk Supervisor to oversee front desk staff and uphold excellent guest service. Pay is $22.50 per hour DOE, with duties including reservations, check-in/out, and guest communications, while representing the hotel with professionalism.

The role requires strong people skills, hotel front desk experience, and a focus on safety and confidentiality. Equal opportunity employer and background checks apply.

Qualifications

• At least 2 years of hotel front desk experience.
• Excellent people skills to supervise staff.

Responsibilities

• Train and monitor front desk staff.
• Understand the hotel software for reservations and check-in/out.
• Provide friendly, courteous telephone service.
• Coordinate guest arrivals, reservations, wake-up calls, and check-out needs.
• Maintain security and privacy of guest rooms and keys.
• Report progress and guest feedback to management.
• Assist with special requests and group blocks.
• Conduct site inspections for safety and show prospective clients around.
• Maximize revenues through sales and outstanding service.
• Know property rates, features, amenities and area attractions.
• Maintain confidentiality of company information.
• Uphold safety procedures and participate in Safety/Security Committee.
• Serve as a role model and supervise per hotel policies.
• Train and develop associates on service standards and safety.
• Foster open communication between employees.
• Follow additional duties as assigned.

Skills

Front desk supervision

Customer service

Staff training

Reservations software

Job description

Avila Lighthouse Suites
Avila Beach, CA 93424, USA

Description

Pay: $22.50 per hour DOE

As a Front Desk Supervisor, you will oversee front desk staff to insure a smooth and efficient operation. You are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. The Front Desk Supervisor strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.

Responsibilities of the Ideal Candidate:

• Train and monitor front desk staff.
• Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Assists with special requests, group blocking and unusual circumstances.
• Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
• Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Experience and Education:

• At least 2 years of hotel front desk experience
• Excellent people skills to supervise staff

Physical Requirements: The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder

CCC Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

CCC Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.