Hotel Front Desk Supervisor

Indus Hospitality Group, Inc; City of Rochester (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Indus Hospitality Group, Inc. seeks a Front Desk Supervisor to lead the front office team, supervise night audit, and support the Guest Service Manager in delivering outstanding service to guests.

You will train staff, handle check-ins/check-outs, reservations, billing, and respond to guest requests with efficiency and warmth while upholding hotel safety and service standards. Shifts include 7am-3pm, 3pm-11pm, or 11pm-7am, with opportunities to upsell hotel services and maintain lobby and front

Qualifications

• Six to 12 months related experience and/or training.
• Minimum 18 years of age.

Responsibilities

• Assist the Guest Service Manager in directing, training, and mentoring all front office staff (front desk and night audit).
• Perform check-in/check-out services, record sales transactions, secure payment, and coordinate guest services.
• Answer phones, take reservations, monitor room availability, block rooms, and run reports.
• Report deficiencies in lobby fixtures and ensure cleanliness of front office, lobby, and surrounding areas.
• Upsell hotel services and stay aware of hours of operation and safety procedures.

Education

High school diploma or GED

Job description

SummaryThe Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of the front office staff, including front desk and night audit, in providing outstanding service experiences for all guests. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment.ResponsibilitiesProvide pleasant and professional services to all guests.Assist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests.Assist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues.Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office.Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions.Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.Check all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.Ensure the cleanliness of the front office, lobby, and surrounding areas.Properly maintain all work equipment, tools, and supplies.Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals.Responsible for knowing and complying with all items on the position’s training checklist.Comply with all department, hotel, and company policies and procedures.Perform any assigned task not outlined above that the associate has the ability to perform.Shifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am)QualificationsSix to 12 months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.Physical DemandsThe associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Work EnvironmentWhile performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.Why Join Indus Hospitality Group?At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.Come grow with us at Indus Hospitality Group!