Hotel Front Desk Supervisor

Hotel Indigo; Dallas (TX); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental and vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Descripción de la vacante

SMI Hotel Group seeks an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in delivering exceptional guest experiences at Hotel Indigo Dallas Downtown. You will lead a front desk team, uphold service standards and resolve guest needs with professionalism.

Join a team focused on accuracy, efficiency and warm hospitality. This role offers full-time hours and benefits, with opportunities to contribute to guest satisfaction and hotel operations in a fast-paced environment.

Formación

• Prior experience as a Hotel Front Desk Supervisor or similar role.
• Experience with hotel reservations systems like Galaxy Lightspeed or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsabilidades

• The hotel front desk supervisor will assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
• Accommodate all guest requests in an accurate and efficient manner
• Handles guest check-ins and check-outs efficiently and in a friendly and professional manner
• Assist guests and resolves guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Conocimientos

Guest service

Team leadership

Communication

Cash handling

Herramientas

Galaxy Lightspeed

Opera

Descripción del empleo

We are looking for an experienced Hotel Front Desk Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests.

Benefits for the Hotel Front Desk Supervisor:

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• The hotel front desk supervisor will assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures
• Accommodate all guest requests in an accurate and efficient manner
• Handles guest check-ins and check-outs efficiently and in a friendly and professional manner
• Assist guests and resolves guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications

• Prior experience as a Hotel Front Desk Supervisoror similar role
• Experience with hotel reservations systems like Galaxy Lightspeedor Opera
• Customer service experience
• Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk supervisor, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.