Hotel Front Desk Supervisor, Gray Wolf Inn and Suites

Delaware North; West Yellowstone (MT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Paid parental bonding leave

Tuition or certification reimbursement

Weekly pay

Lodging discount for family and guests

Training and internal mobility

Job summary

Delaware North Parks and Resorts is seeking a seasonal Hotel Front Desk Supervisor at Gray Wolf Inn and Suites in West Yellowstone, Montana. You will supervise front desk operations and deliver exceptional service to guests while supporting a positive team culture.

The role offers a pay rate of roughly $21.00 per hour, with benefits and opportunities for growth, including potential mobility across locations nationwide. Weekend and evening shifts are typical for this position.

Qualifications

• Minimum 2 years in hospitality, front desk preferred.
• Prior supervisory experience preferred.
• Computer literacy in MS Office; familiarity with property management systems preferred.
• English fluency in speaking and writing.
• No college degree required.

Responsibilities

• Train and supervise front desk team to meet standards and deadlines.
• Guide team in handling difficult problems and guest complaints.
• Implement policies and service standards with management.
• Prepare work schedules and assign duties for staff.
• Coordinate with housekeeping.

Skills

Hospitality experience

Front desk experience

Supervisory experience

Fluent English

Tools

MS Office

Property management systems

Job description

The opportunity

Delaware North Parks and Resorts is seeking a seasonal Hotel Front Desk Supervisor to join our team at Gray Wolf Inn and Suites in West Yellowstone, Montana. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world.

Pay

$21.00 - $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Friends and family discount on lodging
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life in West Yellowstone

Looking for a job you love? Be part of a global team fortunate enough to live and work next door to Yellowstone National Park, our nation’s first National Park! Located a half mile from the West entrance to Yellowstone with close access to Grand Teton National Park and the historic town of Cody, Wyoming, each day inspires in special places like this.

• Shared apartments/rooms available for $85/ week
• Housing costs include utilities and wifi
• Coin-operated laundry on-site
• Free weight room available
• Free use of the Gray Wolf Inn pool
• Access to tons of outdoor activities, including:
  • Exploring the 2.2 million acres of Yellowstone National Park
  • Visiting nearby hot springs, geysers, and hot pots
  • Hiking, whitewater rafting, ziplining, wildlife tours, horseback riding, nature watching, camping, fishing, and much more

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Coordinate with housekeeping department

More about you

• At least 2 years' experience in hospitality, front desk experience is preferred
• Prior supervisory experience preferred
• Computer literate in MS Office programs; some experience with property management systems preferred
• Must be fluent in English language both spoken and written
• No college degree required

Shift details

Evenings
Days
Weekends

Who we are

Our location at the West entrance to Yellowstone National Park is ideal for individuals who enjoy the great outdoors. Within minutes of town, you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park! We offer employee housing in furnished shared apartments in West Yellowstone, as well as skiing, snowshoeing, and snowmobiling during the winter months.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.