Front Desk Clerk

Yellowstone Vacations; West Yellowstone (MT); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Weekly pay

Internal mobility

Growth opportunities

Job summary

Yellowstone Vacations in West Yellowstone, MT, is hiring seasonal Front Desk Clerks who are friendly, outgoing, and focused on guest service. You’ll greet guests, check them in, answer questions, and help with reservations, loyalty programs, and local information.

This role offers weekly pay and a benefits package; shared accommodations nearby, housing details, and opportunities to work at other locations nationwide.

Qualifications

• Excellent customer service and guest communication required.
• Ability to handle phone inquiries and reservations.
• Must possess valid driver's license.
• Strong organization and attention to detail.
• Ability to multitask and remain professional under pressure.

Responsibilities

• Greet and register guests, provide outstanding service.
• Answer phone inquiries and manage reservations.
• Process payments and maintain accurate records.
• Outfit guests with attire/equipment for activities.
• Resolve guest concerns promptly.
• Reconcile daily transactions and paperwork.

Skills

Interpersonal communication

Customer service

Multitasking

Driver's license

Organizational skills

Attention to detail

Job description

The opportunity

Delaware North Parks and Resorts is hiring seasonal Front Desk Clerks to join our team at Yellowstone Vacations in West Yellowstone, Montana. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived;

Pay

$14.00 – $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Weekly pay
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

Life at Yellowstone Vacations

Looking for a job you love? Be part of a global team fortunate enough to live and work next door to Yellowstone National Park, our nation’s first National Park! Located a half mile from the West entrance to Yellowstone, with close access to Grand Teton National Park.

• Shared apartments/rooms available for $85/ week
• Housing costs include utilities and WiFi
• Coin-operated laundry on-site
• Free weight room available
• Free Coach tours (based on availability)
• Access to tons of outdoor activities, including:
  • Exploring the 2.2 million acres of Yellowstone National Park
  • Visiting nearby hot springs, geysers, and hot spots
  • Hiking, snowmobiling, skiing, snowshoeing, fishing, and much more

What will you do?

• Provide exceptional customer service by greeting, registering, and assisting guests throughout their visit
• Answer phone inquiries, provide accurate information about services, and manage reservations
• Process customer payments, including credit card transactions, cash handling, and maintaining accurate financial records.
• Outfit guests with appropriate attire and equipment for their scheduled activities
• Resolve guest concerns and issues promptly to ensure a positive experience
• Reconcile daily transactions, verify charges, complete required paperwork, and perform other assigned duties

More about you

• Good interpersonal communication skills in person and by phone
• Ability to read and comprehend the standard operating procedures manual
• Must be able to multitask and function professionally under pressure from guests and supervisors
• Must have a valid driver’s license
• Strong organizational skills and attention to detail
• Ability to provide professional and courteous customer service in a fast-paced environment

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout the shift

Shift details

Days
Evenings
Split shift
Holidays
M-F
Weekends
8hr shift
10hr shift
Events

Source: Hospitality Online