Front Desk Clerk, Yellowstone Vacations

Delaware North; West Yellowstone (MT); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Training and development with internal

Mobility across locations

Job summary

Delaware North Parks and Resorts is hiring seasonal Front Desk Clerks to join our team at Yellowstone Vacations in West Yellowstone, Montana. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key.

If engaging with guests is your forte, your next career move has arrived. Position offers weekly pay and training with opportunities for growth and internal mobility across locations nationwide, plus employee

Qualifications

• Must be friendly, outgoing, and customer-service oriented when addressing guests.
• Excellent interpersonal communication in person and by phone.
• Ability to multitask and stay professional under pressure from guests and supervisors.

Responsibilities

• Provide exceptional customer service by greeting, registering, and assisting guests throughout their visit.
• Answer phone inquiries, provide accurate information about services, and manage reservations
• Process customer payments, including credit card transactions, cash handling, and maintaining accurate financial records.
• Outfit guests with appropriate attire and equipment for their scheduled activities
• Resolve guest concerns and issues promptly to ensure a positive experience
• Reconcile daily transactions, verify charges, complete required paperwork, and perform other assigned duties

Skills

Friendly, outgoing & customer-service

Good interpersonal communication

Multitasking under pressure

Valid driver's license

Strong organizational skills

Job description

Delaware North Parks and Resorts is hiring seasonal Front Desk Clerks to join our team at Yellowstone Vacations in West Yellowstone, Montana. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived.

Pay

$14.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What We Offer

• Weekly pay
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

Life at Yellowstone Vacations

Looking for a job you love? Be part of a global team fortunate enough to live and work next door to Yellowstone National Park, our nation’s first National Park! Located a half mile from the West entrance to Yellowstone, with close access to Grand Teton National Park.

• Shared apartments/rooms available for $85/ week
• Housing costs include utilities and WiFi
• Coin-operated laundry on-site
• Free weight room available
• Free Coach tours (based on availability)
• Access to tons of outdoor activities, including:
• Exploring the 2.2 million acres of Yellowstone National Park
• Visiting nearby hot springs, geysers, and hot spots
• Hiking, snowmobiling, skiing, snowshoeing, fishing, and much more

What will you do?

• Provide exceptional customer service by greeting, registering, and assisting guests throughout their visit
• Answer phone inquiries, provide accurate information about services, and manage reservations
• Process customer payments, including credit card transactions, cash handling, and maintaining accurate financial records.
• Outfit guests with appropriate attire and equipment for their scheduled activities
• Resolve guest concerns and issues promptly to ensure a positive experience
• Reconcile daily transactions, verify charges, complete required paperwork, and perform other assigned duties

More About You

• Good interpersonal communication skills in person and by phone
• Ability to read and comprehend the standard operating procedures manual
• Must be able to multitask and function professionally under pressure from guests and supervisors
• Must have a valid driver's license
• Strong organizational skills and attention to detail
• Ability to provide professional and courteous customer service in a fast-paced environment

Physical Requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout the shift

Shift details

• Days
• Evenings
• Split shift
• Holidays
• M-F
• Weekends
• 8hr shift
• 10hr shift
• Events

Who We Are

Our location at the West entrance to Yellowstone National Park is ideal for individuals who enjoy the great outdoors. Within minutes of town, you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park! We offer employee housing in furnished shared apartments in West Yellowstone, as well as skiing, snowshoeing, and snowmobiling during the winter months.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.