Hotel Front Desk Supervisor

Mr-C-Coconut-Grove; Miami (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Vacation time

Paid time off (PTO)

Parking

Meals

Job summary

Mr. C Coconut Grove is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding hospitality to guests. You will oversee daily operations, check-in/check-out efficiency, and guest inquiries while ensuring a memorable guest experience.

The role requires supervisory experience in hospitality, strong leadership, and excellent communication. Experience with hotel software and MS Office is preferred; flexibility to work varied shifts is expected.

Qualifications

• Minimum front desk supervisory experience.
• Strong leadership and team-motivation skills.
• Excellent customer service and communication abilities.
• Proficiency with hotel management software and Microsoft Office.

Responsibilities

• Supervise front desk staff and give guidance as needed.
• Greet guests warmly and address their needs promptly.
• Manage room inventory, reservations and guest accounts.
• Resolve guest complaints professionally and promptly.

Skills

Leadership

Customer service

Communication

Hotel management software

Microsoft Office

Flexibility

Staff supervision

Education

Bachelor's degree in Hospitality Management

Job description

Mr. C Coconut Grove is looking to hire a Front Desk Supervisor to lead the front desk team in delivering unparalleled hospitality to our guests.

At Mr. C Coconut Grove, we value our employees and offer competitive wages, depending on experience. In addition, all eligible full-time regular employees enjoy a comprehensive benefits package, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), parking, and meals.

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating, and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS A FRONT DESK SUPERVISOR

As a Front Desk Supervisor, you will play a crucial role in our team. You will not only oversee daily operations, ensure efficient check-ins and check-outs, and handle guest inquiries and concerns, but also lead our team in creating memorable experiences for our guests. If you have a passion for hospitality and leadership, we invite you to join us.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Supervise front desk staff and provide guidance and support as needed.
• Maintain a high level of guest service by greeting guests warmly and addressing their needs promptly.
• Manage room inventory, reservations, and guest accounts accurately.
• Resolve guest complaints and issues in a professional and timely manner.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Prepare reports on occupancy rates, revenue, and guest feedback.
• Assist with administrative tasks, including scheduling and payroll.

REQUIREMENTS AND SKILLS:

• Previous experience in a supervisory role within the hospitality industry preferred.
• Strong leadership skills and ability to motivate a team.
• Exceptional customer service and communication skills.
• Proficiency in hotel management software and Microsoft Office suite.
• Flexibility to work varying shifts, including weekends and holidays.
• Bachelor's degree in Hospitality Management or related field preferred.

Grooming:

All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

READY TO JOIN OUR TEAM?

Equal Employment Opportunity