Front Desk Supervisor (Experience preferred)

StepStone Hospitality; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

StepStone Hospitality is seeking a Front Desk Supervisor to greet guests warmly, manage front desk operations, and support guest satisfaction.

You will lead a team during evening and overnight shifts, including weekends and holidays, ensuring smooth facility operations and excellent customer service. Responsibilities include payment handling, guest assistance, and interdepartmental coordination to maximize occupancy and guest experience.

Qualifications

• Must have supervisory experience in a hospitality setting.
• Strong customer service mindset with guest-first approach.
• Good communication skills in English, both verbal and written.
• Ability to manage multiple tasks and prioritize efficiently.
• Familiarity with basic front desk accounting and checkout procedures.
• Wamiliarity with hotel operations and emergency procedures.

Responsibilities

• Welcome guests and assign rooms based on needs.
• Coordinate issue resolution with housekeeping and service staff.
• Process payments via credit/debit cards, cash or other methods.
• Balance cash drawer and generate receipts and reports.
• Ensure all services are properly charged to the final bill.
• Communicate with housekeeping, maintenance and other departments.

Skills

Supervisory experience

Leadership qualities

Customer service

English proficiency

Education

High school diploma or equivalent

Job description

Description

Currently seeking dynamic and motivated individuals for the position of Front Desk Supervisor to join our team. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice.

You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you.

Schedule Requirements

This position requires availability to work evening and overnight shifts, including weekends and holidays. Scheduling flexibility is essential, as additional coverage may occasionally be needed based on hotel operations.

As a supervisor schedule flexibility is key as you might cover other shifts, as needed including the morning shift, mid-shift, overnight/night audit.

• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.
• Maintain regular attendance.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Ensure logging and delivery of all message's packages and mail in a timely and professional manner.
• Be aware of all rates packages and promotions currently advertised.
• Be familiar with all in-house groups.
• Be able to perform all duties of Front Desk Agent.
• Set example for other associates be the team leader establishing and maintaining good interdepartmental communication and teamwork with fellow associates and other departments within the hotel.
• Overseeing all problem resolution matters in the absence of Rooms Division Manager.
• Increasing level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintaining and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Responding and resolves guest requests, complaints, or questions in a courteous and timely manner.
• Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests' managers and all other associates.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.

Requirements

• Supervisory experience or strong leadership qualities
• High school diploma or an equivalent credential
• Two or more years of experience working in a hotel
• Strong attention to detail and ability to meet deadlines
• Commitment to delivering excellent customer service
• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Have knowledge of and assist in all emergency procedures as required.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.

Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.