Front Desk Agent

SMI Hotel Group; Richmond (VA); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Descripción de la vacante

SMI Hotel Group in Richmond, Virginia, is looking for an upbeat Front Desk Agent to deliver a warm, professional welcome and memorable guest experiences from check-in to departure.

You will handle check-ins/outs, provide information on rooms, rates and amenities, and assist guests with requests while processing cash and card transactions accurately. This is a full-time role with benefits.

Formación

• Prior experience as a Front Desk Agent or similar role.
• Experience with hotel reservations software such as OnQ or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsabilidades

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Conocimientos

Customer service

Communication

Organizational skills

Problem solving

Herramientas

OnQ

Opera

Descripción del empleo

We arelooking to add an upbeat, enthusiastic Front Desk Agents to provide great service and memorable experience to our guests.

Benefits

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.