Front Desk Agent

Four Points by Sheraton; Richmond (VA); Presencial; USD 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental and vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Descripción de la vacante

Four Points by Sheraton Richmond is seeking an upbeat Front Desk Agent to deliver exceptional guest service and memorable experiences. You will handle check-ins/outs, provide information on rooms and amenities, and resolve guest issues with a friendly, professional approach.

Ideal candidates bring prior front desk experience, familiarity with hotel reservation systems like OnQ or Opera, and strong communication and organizational skills to ensure smooth operations and guest satisfaction.

Formación

• Prior experience as a Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software like OnQ or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsabilidades

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Provide information about our hotel, available rooms, rates, and amenities.
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction.
• Accurately conduct all cash handling and credit card processing activities.
• Audit and balance all cash and credit transactions per policy.
• Perform other related duties as assigned.

Conocimientos

Customer service

Communication skills

Organizational skills

Herramientas

OnQ

Opera

Descripción del empleo

We arelooking to add an upbeat, enthusiastic Front Desk Agents to provide great service and memorable experience to our guests.

Benefits

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.