FRONT DESK ASSOCIATE-HOTEL HOSPITALITY - FULL TIME POSITION

ADP, Inc.; Fresno (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

ADP, Inc. Fresno is seeking a full-time Front Desk Associate to provide prompt, friendly guest service and handle check-in/check-out processes on site. Availability for 2pm-10pm and 10pm-6am shifts is required; strong English and computer skills are essential.

You will act as MOD when scheduled and participate in brand trainings. Responsibilities include greeting guests, answering phones, upselling rooms, processing payments, and maintaining lobby area; weekend and holiday shifts may be

Qualifications

• High school diploma or equivalent.
• Ability to speak fluent English.
• Strong computer and typing skills.

Responsibilities

• Register guests, issue room keys, provide information on hotel services and local area.
• Answer phones promptly and courteously.
• Upsell rooms where possible to maximize hotel revenue.
• Act as the Manager on Duty (MOD) when scheduled.
• Perform check-in / check-out of hotel guests in a timely and professional manner.
• Maintain lobby and public areas appearance and cleanliness.
• Process cash and credit card transactions per established procedures.
• Respond to guest complaints with service recovery to ensure satisfaction.
• Complete brand trainings and log on to Brand Portal; learn brand requirements.
• Be proficient on the use of front office equipment (credit card machines, copier, fax).
• Read and document events and incidents in the communication log.

Skills

Fluent English

Computer skills

Typing

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Fresno, CA, US

Requirements:

Looking for availability for 2pm-10pm and 10pm-6am

High school diploma or equivalent

Ability to speak fluent English

Strong computer and typing skills, tech-savvy

Stand for long periods of time behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds.

Handling objects, products, and computer equipment

Willing to work weekends, and/or holidays and all shifts.

General Responsibilities:

Provide prompt, friendly, courteous, and professional guest service.

Ability to perform check-in / check-out of hotel guests in a timely and professional manner

Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

Register guests, issue room keys, provide information on hotel services, local area and room location.

Answer phones in a prompt and courteous manner.

Upsell rooms where possible to maximize hotel revenue.

Be proficient on the use of the Property Management System.

Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn

the brand requirements needed for their position.

Have a good understanding of all of hotel operating procedures.

Accurately process all cash and credit card transactions in accordance with the established procedures.

Respond appropriately to guest complaints and guest requests and make appropriate service recovery

actions to ensure total guest satisfaction.

Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,

cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.

Read and document all events, incidents in the communication log.

Ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Ensure processes are followed to protect the identity, safety and security of the guests and fellow

employees.

Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.

Be willing and able to work any shift.

Have complete knowledge of room types and offered rate plans.

Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.

Process cancellations and modifications to reservations.

Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Promote teamwork and quality service through daily communications and coordination with other

departments.

Excellent communication and customer service skills

Pleasant personality

Good team player

Good listener

Well-groomed and professional appearance

Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and