Front Desk Clerk

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

PENN Entertainment is hiring a Front Desk Clerk to warmly greet guests, manage check-in/out, and handle payments at the front desk. You will coordinate with housekeeping, verify charges, and maintain accurate guest records using hotel systems.

Excellent English communication and rapport-building skills are essential in this fast-paced hospitality environment. We welcome applicants aged 18+, with at least six months of related experience or training.

Qualifications

• Must be 18 years of age or older.
• Six months of related experience and/or training, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business materials and procedures.
• Strong English grammar, verbal and written communication skills.

Responsibilities

• Greet, register, and assign rooms to guests; assist with check-in/out and front desk operations.
• Verify payment methods, post charges, process payments, and balance cash drawers daily.
• Maintain records of room availability, guest accounts, and registration information in hotel systems.
• Review guest accounts at checkout and resolve discrepancies professionally.
• Coordinate with housekeeping and maintenance to address guest issues promptly.
• Conduct Service Assurance calls within 30 minutes of guest arrival.
• Review shift logs, room rates, VIP lists, and group blocks with leadership.
• Assist guests with luggage and bell cart delivery as needed.
• Escort guests to rooms and provide information on amenities and hours of operation.
• Deliver guest messages and special requests timely and accurately.
• Respond to guest inquiries and provide local directions and recommendations.
• Complete Guest Services checklists and keep work areas organized and clean.
• Prepare deposits, secure cash floats, and follow cash-handling procedures.

Skills

English communication

Customer service

Reading comprehension

Rapport building

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

Pay: $16.00 per hour

As a Front Desk Clerk, you will,

• Greet, register, and assign rooms to guests; assist with check‑in, check‑out, and overall front desk operations
• Verify payment methods, post charges, process payments, and balance cash drawers daily
• Maintain accurate records of room availability, guest accounts, and registration information using hotel systems
• Review guest accounts at checkout, correct discrepancies, and resolve guest concerns professionally
• Coordinate with Housekeeping and Maintenance to address guest issues promptly
• Conduct Service Assurance calls within 30 minutes of guest arrival
• Review shift logs, room rates, selling strategies, VIP lists, and group blocks with leadership
• Assist guests with luggage, including safe handling, storage, and delivery using bell carts when needed
• Escort guests to rooms when appropriate and provide information on hotel amenities and hours of operation
• Deliver guest messages, mail, and special requests in a timely and accurate manner
• Respond to guest inquiries and provide directions, recommendations, and local information
• Complete Guest Services AM/PM checklists and ensure work areas remain organized and clean
• Prepare deposits, secure cash floats, and follow all cash‑handling procedures
• Comply with management requests, company policies, and all applicable gaming laws and regulations

Requirements

• Applicant must be 18 years of age or older.
• Minimum of six months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.