Hotel Front Desk Specialist - 2nd Shift

Indus Hotel Corp; Columbus (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Critical and Accident Insurance

PTO

Job summary

Indus Hotel Corp in Columbus, OH seeks a friendly Front Desk Clerk for 2nd shift (3pm-11pm). The role handles guest check-ins/outs, phone reception, and front office operations to ensure smooth guest experiences.

You will work with the sales team to maximize revenue, follow cash handling procedures, and maintain front desk standards. English proficiency and excellent customer service are essential; uniform must be worn.

Qualifications

• Excellent interpersonal/communication and customer service skills.
• Proficiency of English language for business interactions.
• Ability to handle cash and follow cash handling procedures.
• Experience with hotel PMS systems is a plus.

Responsibilities

• Assist in maximizing revenue goals through upselling and cross-selling based on occupancy and rates.
• Coordinate daily arrivals, departures, and special requests.
• Follow hotel cash handling procedures.
• Keep front office neat and communicate daily activities to departments.
• Seek guest feedback and resolve issues with management support to exceed expectations.
• Respond to emergencies and direct security issues to management.
• Report health, safety, or hazard issues to supervisor.
• Ensure health and safety standards at the front desk.
• Maintain front desk operations, including shift reports and end-of-shift notes.
• Attend meetings and training; wear uniform and comply with brand policies.
• Work with sales to capitalize on revenue opportunities.
• Have a good understanding of the PMS system and related processes.

Skills

Customer service

Cash handling

Communication

PMS system

Shift coordination

Job description

Indus Hotel Corp in Columbus, OH seeks a friendly Front Desk Clerk for 2nd shift (3pm-11pm). The role handles guest check-ins/outs, phone reception, and front office operations to ensure smooth guest experiences.

You will work with the sales team to maximize revenue, follow cash handling procedures, and maintain front desk standards. English proficiency and excellent customer service are essential; uniform must be worn.