Hotel Front Desk & Reservations Specialist

Boyd Gaming; Michigan City (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Hotel Reservations Associate to operate the LMS and CMS, manage reservations for guests and events, and greet guests on arrival. You will perform check-in/check-out, verify billing, and provide accurate information about the property and promotions. This role requires excellent guest service and accuracy.

Collaboration with Marketing, Player Development, and Food & Beverage teams is essential to optimum guest experiences.

Qualifications

• Must be able to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate LMS, CMS, and RMS computer systems and read screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Operate hotel reservation system (LMS) and access CMS tracking system with RMS to make reservations.
• Greet hotel guests and perform check-in and check-out procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing and Player Departments in reservations for special events, tournaments, and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, HotSOS, and CMS systems and determine comped, discounted, and full-rate rooms.
• Provide accurate information regarding the property, events, promotions, and policies.
• Respond to emergency calls per protocol and handle guest inquiries about hotel, casino, and community.
• Check guests in/out and ensure billing accuracy.
• Provide exceptional guest service and complete other duties as assigned.

Job description

Boyd Gaming Corporation is seeking a Hotel Reservations Associate to operate the LMS and CMS, manage reservations for guests and events, and greet guests on arrival. You will perform check-in/check-out, verify billing, and provide accurate information about the property and promotions. This role requires excellent guest service and accuracy.

Collaboration with Marketing, Player Development, and Food & Beverage teams is essential to optimum guest experiences.