Hotel Reservations Specialist — Multi-Property Sales

Boyd Gaming Corporation; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Boyd Gaming Corporation in Las Vegas seeks a friendly, efficient call-center agent to sell and reserve hotel rooms across multiple properties. You will handle high-volume inbound calls and help guests with rates, availability, and arrangements.

The role requires a high school diploma, one year in a call center, strong English communication, ability to multitask, and flexibility to work shifts. Knowledge of LMS/RMS/CMS and gaming regulations is a plus; standing for long periods may be required.

Qualifications

• High school diploma or equivalent.
• One year experience in a call center; hotel industry experience preferred.
• Ability to communicate with guests and Boyd Team Members in English.
• Ability to use basic office/call center equipment (computer, headset, telephone).
• Must be able to work flexible shifts.
• Able to stand for long periods.
• Detail oriented and able to multitask.
• Must be able to obtain/maintain any required gaming regulations licenses.

Responsibilities

• Answer incoming customer calls to sell and reserve hotel rooms.
• Cross-sell room reservations across multiple properties.
• Access LMS, RMS, and CMS systems to make rate decisions.
• Know rates, room types, availability, and hotel policies.
• Resolve guest inquiries and complaints professionally.
• Run and compile related reports using computer systems.
• Perform other duties as assigned by management.

Skills

Customer service

Call center

English proficiency

Multitasking

Education

High school diploma or equivalent

Tools

LMS/RMS/CMS systems

Job description

Boyd Gaming Corporation in Las Vegas seeks a friendly, efficient call-center agent to sell and reserve hotel rooms across multiple properties. You will handle high-volume inbound calls and help guests with rates, availability, and arrangements.

The role requires a high school diploma, one year in a call center, strong English communication, ability to multitask, and flexibility to work shifts. Knowledge of LMS/RMS/CMS and gaming regulations is a plus; standing for long periods may be required.