Hotel Clerk I

Boyd Gaming; Michigan City (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Hotel Reservations Associate to operate the LMS and CMS, manage reservations for guests and events, and greet guests on arrival. You will perform check-in/check-out, verify billing, and provide accurate information about the property and promotions. This role requires excellent guest service and accuracy.

Collaboration with Marketing, Player Development, and Food & Beverage teams is essential to optimum guest experiences.

Qualifications

• Must be able to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate LMS, CMS, and RMS computer systems and read screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Operate hotel reservation system (LMS) and access CMS tracking system with RMS to make reservations.
• Greet hotel guests and perform check-in and check-out procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing and Player Departments in reservations for special events, tournaments, and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, HotSOS, and CMS systems and determine comped, discounted, and full-rate rooms.
• Provide accurate information regarding the property, events, promotions, and policies.
• Respond to emergency calls per protocol and handle guest inquiries about hotel, casino, and community.
• Check guests in/out and ensure billing accuracy.
• Provide exceptional guest service and complete other duties as assigned.

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.

• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, HotSOS, and CMS systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and procedures.
• Answer and accurately direct incoming phone calls through the property’s telephone system.
• Accurately record and distribute messages as needed.
• Using the public address system, page and make announcements as appropriate.
• Screen calls for staff as requested.
• Provide accurate information regarding the property, the company, events, promotions, etc.
• Respond to emergency calls/situations according to established protocol.
• Answer any questions guests may have regarding hotel, casino and community.
• Check guests into the hotel while verifying reservation information
• Check guests out of hotel and assure billing is accurate
• Provide exceptional guest service
• Other duties as assigned by management.

Qualifications

• Must have ability to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.