Hotel Front Desk & Reservations Specialist

Valley Forge; King of Prussia (Montgomery County); Hybrid; USD 20,664,000 - 26,174,000; Full time

Job summary

Boyd Gaming Corporation is hiring for a front desk role at our hotel. You will check guests in/out, provide information on amenities and events, and assist with room sales using strong customer service and yield management skills.

The position requires good English communication, cash handling, and the ability to multitask in a busy property environment with standard gaming regulations.

Qualifications

• High school diploma or equivalent; minimum 6 months front desk experience.
• Typing speed 45 WPM; 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Flexible shifts required.
• Ability to stand for long periods.
• Detail oriented and able to multitask.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso systems.
• Must obtain/maintain certifications as required by gaming regulations.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Skills

Front desk experience

Typing 45 WPM

English communication

Cash handling

Multi-tasking

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation is hiring for a front desk role at our hotel. You will check guests in/out, provide information on amenities and events, and assist with room sales using strong customer service and yield management skills.

The position requires good English communication, cash handling, and the ability to multitask in a busy property environment with standard gaming regulations.