Hotel Front Desk Representative

Riverside Casino & Golf Resort; Iowa (LA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

40 hours PTO upon hire

Equal Opportunity Employer

Job summary

Riverside Casino & Golf Resort is seeking a Front Desk Representative to welcome guests, check them in/out, and promote hotel services and promotions with a high level of professionalism.

The part-time position emphasizes guest satisfaction, teamwork, and accurate handling of reservations and inquiries. A $16.00/hour wage with premium pay and 40 hours of PTO upon hire is offered.

Qualifications

• High School Diploma or GED.
• Effective interpersonal and communication skills.
• Customer service experience preferred.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Basic computer literacy & capabilities.
• Ability to type more than 35 words per minute.

Responsibilities

• Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
• Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Operate the hotel phone system using friendly and professional service.
• Handle all shift cash transactions accurately.
• Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
• Coordinate with other departments to fill special guest requests or to resolve problems.
• Understand and follow all hotel emergency procedures.
• Maintain confidentiality of guest information and hotel data.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Work cohesively with a team to accomplish assigned duties

Skills

Interpersonal skills

Customer service

Time management under pressure

Typing speed 35+ wpm

Computer literacy

Education

High School Diploma or GED

Job description

The Front Desk Representative is responsible for the registration of guests staying in the hotel, as well as communicating hotel services and any promotions. This position must be focused on providing the highest level of guest service, as it has a direct impact on the guest experience while staying at the resort.

Essential Functions

• Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
• Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Operate the hotel phone system using friendly and professional service.
• Handle all shift cash transactions accurately.
• Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
• Coordinate with other departments to fill special guest requests or to resolve problems.
• Understand and follow all hotel emergency procedures.
• Maintain confidentiality of guest information and hotel data.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Work cohesively with a team to accomplish assigned duties

Required

• High School Diploma or GED
• Effective interpersonal and communication skills.
• Customer service experience preferred
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Basic computer literacy & capabilities
• Ability to type more than 35 words per minute

Schedule

Part time, evenings and weekends can vary based on events and holidays

$16.00/hour (including premium pay) with 40 hours of Paid Time Off upon hire

Riverside Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.