Front Desk Agent

Desert Diamond Casino Tucson; Tucson (AZ); On-site; USD 28,000 - 42,000; Full time

Job summary

Desert Diamond Casino Tucson is seeking a Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and provide information on local attractions. The role emphasizes confidentiality, accurate data entry, and professional demeanor in a hotel-adjacent hospitality setting.

Candidate should have a high school diploma or GED and at least 1 year of front desk or customer service experience. Typing 25 wpm and basic computer skills are required; a gaming license must be obtained and

Qualifications

• High school diploma or GED required.
• 1 year hotel front office operations or customer service experience preferred.
• Must type minimum 25 words per minute.
• Pre-employment drug/alcohol screen and background check required.
• Gaming license to be obtained and maintained.

Responsibilities

• Register guests, collect payment and record data.
• Assign accommodations to guests.
• Resolve guest complaints.
• Answer inquiries about routes, attractions and dining.
• Assist with reservations and future bookings.
• Ensure proper cash handling procedures.

Skills

Customer service

Typing 25 wpm

Reservation software

Multitasking

Basic math

Confidentiality

Professional appearance

Bilingual helpful

Education

High school diploma or GED

Tools

Hotel reservation software

Job description

Position Summary

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner with check in, check out and other related services. Maintains confidentiality of all information.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Registers guests, collects payment and records data pertaining to payment funds and expenditures.
• Assigns accommodations to guests.
• Resolves Hotel guests complaints.
• Executes emergency procedures in accordance with hotel standards.
• Answers inquire concerning travel routes, recreational facilities, scenic attractions and dining establishments.
• Answers incoming calls, greetings callers, providing information, transferring calls and/or taking messages as necessary.
• Assists guests in making any future reservations.
• Handles and verifies all complimentary vouchers for any comp rooms are received.
• Answers guest questions about property.
• Upon request, arranges medical aid for Hotel guests via the Security Office.
• Complies with all cash and credit card handling procedures.
• Wears proper uniforms at all times.
• Upholds the Hotel’s commitment to hospitality.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Education And Experience

High school diploma or GED plus one year hotel front office operations and/or customer service. Must be 18 years of age or older. Working knowledge of computers and able to type 25 word per minute. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

• Knowledge of principles and practices of customer service in a Hotel environment.
• Knowledge of computer, fax copier utilization in business operations.
• Knowledge of surrounding areas and points of interest.
• Ability to communicate, read, and write clearly in basic English. Bi-lingual in English /Spanish helpful but not required.
• Ability to demonstrate outstanding guest service at all times.
• Ability to work a flexible schedule to include weekends and holidays.
• Ability to present oneself in a professional appearance and manner.
• Ability to apply basic mathematical skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to multitask.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to maintain confidentiality.
• Skill in utilizing Hotel reservation software.
• Ability to type a minimum of 25 words per minute.

Physical Demands

While performing the duties of this job, the employee is required to stand; use of hands and fingers, to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed indoors in a Hotel setting with a moderate noise level. Evening, graveyard, holiday and/or weekend work are required. Extended hours and irregular shifts are also required.

Source: Hospitality Online