Front Desk Supervisor

Crestline Hotels & Resorts; Portland (ME); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health and Welfare plans

401k Savings Plan with Company Match

Travel Discounts

Educational Assistance

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring guest satisfaction, efficient check-in/check-out, and accurate guest accounting.

The role demands strong supervisory skills, attention to detail, and excellent communication with housekeeping, maintenance, and other hotel teams to deliver outstanding service. This on-site position is based in Portland, Maine, with an hourly pay range and comprehensive benefits.

Qualifications

• High School diploma or GED.
• 2–3 years of supervisory experience preferred, with at least 1 year front desk experience.
• Basic computer skills.

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as rooms, food, liquor, or calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services or travel directions, or make recommendations.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms are vacated and ready for cleaning.
• Assist guests with check-in/check-out and all special requests per SOPs.
• Assist in training new associates and maintain cashier training.
• Ensure all staff are familiar with hotel emergency procedures.
• Work with desk agents to balance at end of shift and complete shift checklist.
• Smile, greet guests, and resolve questions within empowerment guidelines.

Skills

Supervisory experience

Front desk operations

Customer service

Basic computer skills

Education

High School Diploma or GED

Job description

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Pay Range

$21.00-$21.50/hour

Key Duties & Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education And Experience

• High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Equal Opportunity Statement

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Benefits

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! Benefits may vary depending on location.

Other Notes

• No application deadline. All positions posted on on-going basis until filled*