Front Desk

Residence Mesa; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation & Sick Pay

Monthly Employee Recognition Programs

Job summary

Residence Inn Phoenix Mesa East is seeking a friendly Guest Service Representative to greet guests, register arrivals, and deliver outstanding service during evening shifts. You will balance reports, process reservations and payments, operate the phone system and property management software, and collaborate with other departments to ensure smooth, efficient operations.

Weekend availability is required. Benefits include vacation and sick pay and a monthly employee recognition program; note that

Qualifications

• High school education or equivalent.
• 1-year hospitality experience preferred.
• Detail-oriented with strong guest service and communication skills.

Responsibilities

• Greet and register guests and provide outstanding service.
• Process guest transactions, balance reports, and cash/credit handling.
• Operate phone system and property management systems.
• Maintain guest confidentiality and professional appearance.
• Handle guest complaints professionally and courteously.
• Coordinate with other departments for timely room updates and repairs.

Skills

Communication skills

Guest service orientation

Cash handling

Phone etiquette

Attendance & punctuality

Reading english

Learn safety policies

Teamwork

Education

High school diploma

Tools

Property Management Systems

Job description

Shift: 3:00pm - 11:00pm. Weekend Availability Required.

Benefits: Vacation & Sick Pay, Monthly Employee Recognition Programs.

Disclosure: This employer does not currently offer Medical, Vision, Dental or 401(k) retirement benefits.

Purpose of Position: The Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay. They engage with the guests to ensure their experiece is memorable, productive and comfortable. In addition, they process reports to ensure the hotel is efficient across all departments so that we have a smooth and seamesss operation.

Essential Functions:

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Maintains a high level of professional appearance and demeanor.
• Maintains the highest level of guest confidentiality in all areas.
• Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve to effectively deal with internal and external guests.
• Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
• Demonstrate good communication skills and convey information and ideas.
• Ability to perform basic mathand understand financial information.
• Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property.
• Complete training in all areas of security, alcohol, and health /safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind.
• Work with other departments to ensure room statuses areup to date and room repairs are done on a timely basis.
• Uses persuasive selling techniques to sell rooms and promote all marketing programs.
• Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control and deposits, proficiently processreservations and credit cards. Operate phone system. Effectively communicate using shift logbook and shift reports. Operate basic office equipment and Property Management Systems.
• Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
• Responsible for key control. Issues and receives both room keys and master keys.
• Process all lost and found items according to policy.
• Assist in the training of new staff.
• Participates in and supports a positive, enjoyable work environment.
• Holds an understanding of hotel products and services (i.e., food and beverage, recreation)

Performs other duties as assigned.

Position Front Desk

Position Requirements

Mandatory Job Requirements

• Ability to communicate with hotel staff, guests, and management in a professional manner.
• Knowledge of the surrounding area and events.
• Knowledge of proper telephone etiquette.
• Ability to understand and adhere to proper cash and credit card handling policies.
• Ability to work a flexible schedule, including evenings, weekends and holidays.
• Must be reliable in regard to attendance and punctuality.
• Read, write and speak English.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards)

Accountability

• Front desk training completed within an acceptable time frame, as required by the brand.
• Maintains a high level of Quality, Service, and Cleanliness.
• Communicates openly with direct supervisor.
• keeping guest survey scores within an acceptable range.

Experience or Training Required

• High school education
• 1-year hospitality experience (Preferred)
• Detail-oriented

License or Certification Required

Complete the front desk training program within the brand required time frame.

Marginal Job Functions

• Restocking front desk supplies.
• Help with folding laundry in the office, as needed.
• Restock The Market inventory regularly to maintain presenation and appearance.

Physical Demands

• Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms.
• Frequently repeat the same movements, including frequent keyboarding.
• Understand the speech of other people, and speak clearly so others can understand.
• Read and see details.
• Lift up to 10 pounds occasionally, lift up to 35 pounds from time to time.
• Stoop, kneel, twist or crouch occasionally.

Environmental Conditions

The job is considered inside, the employees will spend 75% or more of their time inside. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests and accept constructive criticism.

Must be able to change activity frequently and cope with interruptions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential functions of this job are described above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Guest Services

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location Residence Inn Phoenix Mesa East

Post Internal Days 0

References

Shift Evenings

Division Residence Mesa

This position is currently accepting applications.