Hotel Front Desk Representative - Night Auditor

Socket.dev; Placerville (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Socket.dev in Placerville, CA, is seeking a guest services associate to provide top-tier hospitality in a casino/hotel setting. You will greet guests, register them, handle payments, and answer inquiries with a focus on accuracy and courtesy.

You will also assist with check-in/check-out tasks, maintain cash accountability, coordinate with housekeeping, and support management with daily administrative tasks. A high school diploma or GED is preferred, and 21+ age is required.

Qualifications

• Experience in hotel and casino customer service environments preferred.
• Excellent interpersonal and communication skills.
• Ability to stand or walk for up to 8 hours per shift.
• Must be 21 years of age or older.

Responsibilities

• Serve as first point of contact for guests with friendly greetings and exceptional service.
• Register guests, collect payment, and record transaction data.
• Provide quotes and upsell rooms when possible.
• Handle check-in and check-out tasks.
• Ensure charges are applied to correct guest accounts and resolve disputes.
• Answer inquiries via phone and respond to inquiries about casino promotions and events.
• Maintain cash accountability at shift start and end.
• Deliver administrative support to management and staff.
• Coordinate with housekeeping to prepare rooms for guests.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Stand and walk 8 hours

Professional appearance

Education

High school diploma or GED

Tools

Office productivity software

Job description

DUTIES AND RESPONSIBILITIES

• Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations.
• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Performs all check-in and check-out tasks.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Contributes to a team effort and accomplishes related results as required.
• Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.
• Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
• Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations.
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
• Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• Hotel and casino industry experience preferred.
• Knowledge of principles and practices regarding customer service in the casino/hotel industry.
• High school diploma or general education degree (GED) preferred.
• Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level
• Strong attention to detail.
• Must have ability to stand and/or walk for up to 8 hours per shift.
• Must be at least 21 years of age.