Hotel Front Desk Receptionist

The Cove; Salem (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to enhance guest experiences. In this role, you will welcome guests, manage bookings, and ensure that every visitor feels valued and taken care of. Your excellent communication skills and customer service orientation will be key in resolving inquiries and complaints effectively. If you thrive in a dynamic environment and enjoy interacting with people, this is the perfect opportunity for you. Join a team that values service excellence and creates memorable stays for guests.

Qualifications

• At least one year of hospitality industry experience preferred.
• Impeccable interpersonal and customer service skills.

Responsibilities

• Greet, check-in, and check out guests, managing room bookings.
• Field customer complaints and ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Time Management

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Field customer complaints when necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems • Must have graduated high school, received a GED or equivalent • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Compensation: $18 per hour

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