Hotel Front Desk Receptionist

Bighornlaw; Rockport (MA); On-site; Full time

Job summary

A boutique hotel in Rockport, MA is seeking a friendly and organized Front Desk Agent to join their guest services team. The role involves welcoming guests, managing reservations, and ensuring a pleasant stay. Candidates should have strong communication skills, a background in hospitality, and the ability to handle customer inquiries effectively. This position offers an hourly wage of $18 and requires availability on weekends and holidays.

Qualifications

• At least one year of hospitality industry experience preferred.
• Comfortable taking telephone calls and mitigating stressful situations.

Responsibilities

• Welcome guests, manage check-in/check-out, and provide room keys.
• Answer calls and questions about bookings, rates, and amenities.
• Communicate with housekeeping to ensure guest room readiness.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Strong communication skills, friendliness, knowledge of the surrounding area, and great time management are desired for this position. The ability to work independently, yet as part of the team is also a requirement.

Shifts would vary through the week, mornings, afternoons, or evenings. Weekends and holidays are required.

Front Desk would be starting in June, and be a seasonal job, or year round.

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Compensation

$18 hourly

About The Cove at Rockport

Located in Rockport MA, we are a 21-room boutique hotel that combines beautiful ocean views, modern amenities, and close-to-downtown art, shopping, and restaurants. From mornings filled with fresh coffee and ocean waves to afternoons on our shared deck and local attractions, we offer a luxurious place to unwind and transform your experience into a cherished memory. Open year-round with an outdoor lounge, bar bites, and various room sizes, you can book your romantic trip, family getaway, or retreat and start your adventure all year.