Hotel Front Desk Receptionist

Bighornlaw; Lexington (KY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic guest services team at a well-regarded hotel, where your enthusiasm and service-oriented mindset will shine. As a front desk agent, you'll be the first point of contact for guests, ensuring their stay is memorable. Your role will involve managing check-ins and check-outs, addressing inquiries, and resolving any issues that arise, all while maintaining a positive atmosphere. This position offers an exciting opportunity to interact with diverse guests in a fast-paced environment. If you thrive on providing excellent customer service and enjoy working with people, this role is perfect for you.

Qualifications

• Previous experience in hospitality as a front desk agent preferred.
• Ability to stand for 8 hours during a shift.

Responsibilities

• Greet guests and handle check-ins and check-outs.
• Address and resolve customer complaints.
• Manage incoming calls and booking requests.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

LaQuinta Inn & Suites Lexington South • Lexington, KY, US

Posted 5 days ago

Description

We are seeking an enthusiastic, service-oriented hotel front desk agent to join our guest services team. The role involves welcoming guests, managing accounts, answering inquiries, and addressing complaints to ensure an excellent guest experience. Ideal candidates will have strong communication skills and a passion for guest satisfaction. If you enjoy interacting with people in a positive work environment, we encourage you to apply!

Responsibilities

1. Stand on your feet for an 8-hour shift in a fast-paced environment.
2. Greet guests, handle check-ins and check-outs, distribute keys, assign rooms, and record credit card information.
3. Address and resolve customer complaints.
4. Maintain accurate and current guest account information.
5. Coordinate with housekeeping to prepare rooms for new guests.
6. Manage incoming calls, online and in-person booking requests, and respond to inquiries about rates, amenities, rewards programs, and special requests.

Qualifications

• Ability to stand for 8 hours during a shift.
• Previous experience or working knowledge of Microsoft Office and reservation management systems preferred.
• At least one year of hospitality industry experience as a front desk agent or similar role preferred.
• Strong customer service, interpersonal, organizational, and time management skills.
• Experience handling telephone calls and stressful situations.
• High school diploma, GED, or equivalent.

Compensation

$12 hourly

About LaQuinta Inn & Suites Lexington South