Hotel Front Desk Receptionist

Bighornlaw; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking an enthusiastic hotel front desk agent in Cincinnati. This role focuses on providing exceptional customer service, managing guest check-ins and check-outs, and maintaining accurate reservations. Ideal candidates will have strong communication skills and a passion for hospitality, ensuring a positive experience for every guest.

Qualifications

• 1 year of experience in hospitality as front desk agent or similar.
• Comfortable managing stressful situations.
• Excellent organizational and interpersonal skills.

Responsibilities

• Welcome guests and manage check-in/check-out procedures.
• Answer phone calls and assist with bookings.
• Field guest complaints and ensure satisfaction.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Posted 4 days ago

Description

Exciting opportunity for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Compensation

$14 hourly

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.