Full Time Receptionist

Cronin Auto Group; Harrison (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

Cronin Auto Group is looking for a Part Time Call Center Customer Experience Representative to join their team in Harrison, Ohio. This role involves answering calls, directing customers, updating records, and assisting in scheduling service appointments. Ideal candidates will possess excellent communication skills and a positive, outgoing demeanor, and they must be able to work flexibly.

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor essential.
• Must be punctual and flexible with scheduling.

Responsibilities

• Answering dealership group phones and directing calls.
• Updating customer records and assisting in scheduling.
• Communicating professionally with customers.

Skills

Communication

Customer Service

Professionalism

Teamwork

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Part Time Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call orSMS.

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Able to clear a pre-employment background check
• Maintains a professional appearance