Hotel Front Desk Receptionist

Hampton Inn & Suites Cincinnati/Kenwood; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Cincinnati is seeking an enthusiastic hotel front desk agent to join their guest services team. The ideal candidate will provide exceptional customer service, manage guest accounts, and handle inquiries and complaints in a dynamic environment. Previous experience in hospitality is preferred.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Handle customer complaints as necessary.
• General bookkeeping: ensure all hotel guest account information is accurate.

Skills

Customer Service

Time Management

Organizational Skills

Interpersonal Skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Typical shift will be 7 am-3 pm for this posting Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests • Handle customer complaints as necessary • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • High school graduate, GED recipient, or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Must be able to stand on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $13 - $15 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment