Support Center Receptionist II

Bgcarenav; Lexington (KY); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Support Center Receptionist II to deliver exceptional customer service to callers. This fully remote role involves managing inbound calls, organizing service referrals, and prioritizing customer experiences. Candidates should possess solid customer service skills and a background in business or healthcare. With a commitment to excellence and teamwork, you'll contribute to positive patient outcomes while enjoying competitive pay and a supportive work environment.

Benefits

Competitive Pay

Comprehensive benefits package

Autonomy in your workday

Flexible Schedules

Mileage Reimbursement

Up to 24 days of PTO

8 Paid Holidays

Educational Assistance up to $3,000

Free Continuing Education Credits

Qualifications

• Customer service experience required.
• Must demonstrate exceptional interpersonal skills.
• Knowledge of medical terminology a plus.

Responsibilities

• Serve as first responder to inbound calls.
• Assist in entry of Service Line referrals.
• Manage referral databases while providing customer service.

Skills

Interpersonal relationship skills

Organizational skills

Attention to detail

Customer experience

Education

Associate degree in a business-related field

High School Diploma or GED

Tools

Phone and computer equipment

Job description

Description

Support Center Receptionist II

Location: 100% Remote- Applications are open to candidates residing in the following states: Kentucky, Georgia, Tennessee, and South Carolina

Schedule: Week 1: Monday, Tuesday, Wednesday, Saturday 7am-6pm; Week 2: Sunday, Wednesday, Thursday, Friday 7am-6pm.

** Must have access to reliable high speed internet service **

If hired, this position requires the employee to travel to one of BCN’s Regional Offices in Kentucky prior to the start date to receive equipment and complete required federal I-9 paperwork as part of the pre-employment process. This pre-employment travel is unpaid time and travel costs are at the employee’s expense.

At BCN we are committed to a work setting that treats all team members with fairness, dignity, and respect. We offer our team members an opportunity to grow, to develop professionally, and to work in a team environment. You can help our team make a lasting difference for our families. Join #TeamBCN where your work matters and your time is valued.

We Offer:

• Competitive Pay
• Comprehensive benefits package
• Autonomy in your workday
• Flexible Schedules to support work/life balance (select positions)
• Mileage Reimbursement for work-related driving
• Up to 24 days of PTO accrued within the first year of employment
• 8 Paid Holidays (including day after Thanksgiving and Christmas Eve)
• Educational Assistance up to $3,000 per year & College Tuition Discounts
• Free Continuing Education Credits

About the role:

The Support Center Receptionist II will serve as the first responder to all inbound calls to BCN. In answering all calls, the Receptionist must exemplify BCN’s core values of Excellence, Innovation, Sustainability, Diversity, Compassion, Integrity, Respect and Dignity, and Teamwork through exceptional customer service to internal and external callers. The Receptionist must be able to handle a wide and diverse caller type and call type, supported by technology and established policies and procedures. In addition to reception duties, this position will also assist in entry of Service Line referrals to BCN, while managing referral databases and providing customer service related to possible admissions of patients.

Requirements

• Associate degree in a business-related field preferred; High School Diploma or GED with related experience.
• Past customer service experience required; Business/office operations experience preferred preferably in healthcare.
• Must demonstrate exceptional interpersonal relationship skills necessary to interact in a positive, compassionate, and professional manner with all types of callers (i.e. patients/clients families, referral sources, partners, and BCN team members).
• Must have ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, customer experience, and confidentiality.
• Must demonstrate ability to maintain accountability to required outcomes/metrics and work independently and creatively while functioning as part of a cooperative, coordinated team.
• Ability to exercise judgment and discretion in confidential matters.
• Able to cope with family emotional stress and tolerant of individual lifestyles.
• Ability to partner with multiple clinical teams to ensure excellence in customer service.
• Knowledge of medical terminology a plus.
• Must have strong working knowledge of phone and computer equipment.
• Team members will be expected to comply with Bluegrass Care Navigators (BCN) Employee Health, infectious disease, and vaccination policies.
• This position does not require the team member maintain a valid driver’s license or to drive a motor vehicle as a part of their regular assigned duties. However, if the team member does elect to drive a motor vehicle while in the performance of their job duties, they must maintain a valid driver’s license in the state in which they reside, and they must comply with state insurance laws governing liability, property damage, and bodily injury.