Hotel Front Desk Pro — Flexible Hours & Bilingual

RAI Management & Hospitality LLC; Fredericksburg (TX); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

RAI Management & Hospitality LLC is seeking a friendly Front Desk Representative to be the first point of contact for guests, ensuring a smooth check-in/check-out experience. The role requires strong communication, attention to detail, and the ability to thrive in a fast-paced hotel setting.

You will greet guests, assist with reservations, handle inquiries, and coordinate with housekeeping to maintain a welcoming front desk area.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills; experience with hotel property management systems is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.
• Bilingual English/Spanish is a plus.

Responsabilités

• Welcome guests with a warm and professional attitude.
• Process check-ins and check-outs accurately and efficiently.
• Answer phone calls, emails, and guest inquiries.
• Make, modify, and cancel reservations.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance for guest satisfaction.
• Provide information about hotel amenities, local attractions, and services.
• Maintain a clean, organized front desk area.
• Follow hotel policies, procedures, and safety standards.

Connaissances

Customer service

Communication

Organization

Multitasking

Phone etiquette

Hospitality

Formation

High school diploma

Outils

Hotel PMS

Description du poste

RAI Management & Hospitality LLC is seeking a friendly Front Desk Representative to be the first point of contact for guests, ensuring a smooth check-in/check-out experience. The role requires strong communication, attention to detail, and the ability to thrive in a fast-paced hotel setting.

You will greet guests, assist with reservations, handle inquiries, and coordinate with housekeeping to maintain a welcoming front desk area.