Bilingual Front Desk Concierge – Guest Experience

RAI Management & Hospitality; El Paso (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

RAI Management & Hospitality LLC is seeking a friendly Front Desk Representative for our hotel team. You are the first point of contact for guests, delivering warm, professional service and efficient check-in/check-out.

You will handle reservations, guest inquiries, and payments, coordinate with housekeeping, and maintain a welcoming front desk. Strong communication, organization, and flexibility are essential; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service or hotel front desk experience is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills; experience with hotel property management systems is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Welcome guests with a warm and professional attitude.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer phone calls, emails, and guest inquiries.
• Make, modify, and cancel reservations.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Provide information about hotel amenities, local attractions, and services.
• Maintain a clean, organized, and welcoming front desk area.
• Follow hotel policies, procedures, and safety standards.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

RAI Management & Hospitality LLC is seeking a friendly Front Desk Representative for our hotel team. You are the first point of contact for guests, delivering warm, professional service and efficient check-in/check-out.

You will handle reservations, guest inquiries, and payments, coordinate with housekeeping, and maintain a welcoming front desk. Strong communication, organization, and flexibility are essential; bilingual English/Spanish is a plus.