Hotel Front Desk Pro: Elevate Guest Experiences

Commonwealth Hotels; Kenwood (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Discounted hotel stays

401(k) match

Same day pay

Flexible spending accounts

Job summary

Residence Inn Kenwood in Ohio is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent to welcome guests and handle check-in/check-out with care. You will manage reservations, assist guests with inquiries, and coordinate with hotel departments to ensure a smooth stay.

The role offers benefits like medical, dental and vision coverage, discounted hotel stays, and a company-match 401(k), plus Same Day Pay and flexible spending accounts.

Qualifications

• Experience in customer-facing roles in hospitality, retail, or food service.
• Strong verbal and written communication skills.
• Familiarity with computers and property management systems (PMS).
• Ability to handle guest complaints calmly and resolve issues.
• Experience balancing multiple tasks (phones, reservations, guest requests).
• Upselling hotel services or upgrades is a plus.

Responsibilities

• Assist guests with check-in and check-out efficiently.
• Manage room reservations, cancellations, and changes accurately.
• Respond to guest inquiries and requests in a timely, professional manner.
• Process payments for room charges, deposits, and incidentals.
• Coordinate with housekeeping and maintenance to fulfill guest needs.
• Provide information on hotel services and local attractions.
• Upsell rooms and amenities to enhance guest experience.
• Maintain accurate guest records in the hotel PMS.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Upselling

Hospitality experience

Education

High school diploma or equivalent

Tools

PMS / reservations systems

Job description

Residence Inn Kenwood in Ohio is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent to welcome guests and handle check-in/check-out with care. You will manage reservations, assist guests with inquiries, and coordinate with hotel departments to ensure a smooth stay.

The role offers benefits like medical, dental and vision coverage, discounted hotel stays, and a company-match 401(k), plus Same Day Pay and flexible spending accounts.