Night Auditor

Commonwealth Hotels; Kenwood (OH); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Same day pay

Flexible spending accounts

Vacation, Personal days, Holiday pay

Hotel, food, and beverage discounts

Online training & Commonwealth Univers

Job summary

Residence Inn Kenwood, part of Commonwealth Hotels, is hiring a Hotel Night Auditor / Overnight Front Desk professional in Kenwood, Ohio. You will support check-in/out, reservations, guest services, and security while delivering exceptional hospitality aligned with Marriott-brand standards.

Ideal candidates bring guest-facing experience, strong communication, and comfort with PMS systems. Weekend/holiday availability is typical in this role, with comprehensive benefits and growth opportunities

Qualifications

• Experience in guest-facing roles is preferred.
• Familiarity with reservation or property management systems (PMS).
• Strong verbal and written communication skills for guests and team members.
• Experience handling guest requests, complaints or conflicts calmly.
• Ability to manage multiple tasks (phones, reservations, guest needs) simultaneously.
• Hospitality or Front Desk experience is a plus.
• High school diploma or equivalent.

Responsibilities

• Guest Check-In and Check-Out: assist guests efficiently and welcome them.
• Reservations Management: handle room bookings, cancellations, and changes accurately.
• Customer Service: respond promptly to inquiries, complaints and requests.
• Payment Processing: process charges, deposits, and refunds per policy.
• Communication Hub: coordinate with housekeeping and maintenance to resolve issues.
• Providing Information: share hotel services and local attractions with guests.
• Problem-Solving: address concerns and escalate when needed.
• Maintaining Records: keep accurate guest stay and payment records in the PMS.
• Promoting Hotel Services: upsell rooms and hotel amenities.
• Ensuring Security: follow safety protocols and verify guest identification.

Skills

Customer-facing

PMS experience

Communication skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

PMS

Job description

Join Our Team at the Residence Inn by Marriott Kenwood!

The Residence Inn by Marriott Kenwood is seeking a Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

Working at the Residence Inn Kenwood offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Located just off I-71 next to Kenwood Towne Center, our all-suite hotel offers the perfect blend of comfort and convenience for guests and a fantastic work environment for our team. As part of our growing team, you will help create memorable experiences in a vibrant setting, with amenities like a heated indoor pool, a 24-hour fitness center, and spacious suites designed to help guests feel at home. We believe in supporting our team members, offering opportunities for growth and an environment where your contributions truly matter. If you're looking to advance your career in hospitality and be part of a dedicated and supportive team, join us at Residence Inn Kenwood.

Why This Role?

Working as a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk at the Residence Inn by Marriott Kenwood offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Guest Service Agent, Overnight, or Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service is preferred.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.marriott.com/en-us/hotels/cvgkr-residence-inn-kenwood/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Kenwood, Ohio!