Night Auditor: Overnight Guest Service Pro + Same-Day Pay

Commonwealth Hotels; Kenwood (OH); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Same day pay

Flexible spending accounts

Vacation, Personal days, Holiday pay

Hotel, food, and beverage discounts

Online training & Commonwealth Univers

Job summary

Residence Inn Kenwood, part of Commonwealth Hotels, is hiring a Hotel Night Auditor / Overnight Front Desk professional in Kenwood, Ohio. You will support check-in/out, reservations, guest services, and security while delivering exceptional hospitality aligned with Marriott-brand standards.

Ideal candidates bring guest-facing experience, strong communication, and comfort with PMS systems. Weekend/holiday availability is typical in this role, with comprehensive benefits and growth opportunities

Qualifications

• Experience in guest-facing roles is preferred.
• Familiarity with reservation or property management systems (PMS).
• Strong verbal and written communication skills for guests and team members.
• Experience handling guest requests, complaints or conflicts calmly.
• Ability to manage multiple tasks (phones, reservations, guest needs) simultaneously.
• Hospitality or Front Desk experience is a plus.
• High school diploma or equivalent.

Responsibilities

• Guest Check-In and Check-Out: assist guests efficiently and welcome them.
• Reservations Management: handle room bookings, cancellations, and changes accurately.
• Customer Service: respond promptly to inquiries, complaints and requests.
• Payment Processing: process charges, deposits, and refunds per policy.
• Communication Hub: coordinate with housekeeping and maintenance to resolve issues.
• Providing Information: share hotel services and local attractions with guests.
• Problem-Solving: address concerns and escalate when needed.
• Maintaining Records: keep accurate guest stay and payment records in the PMS.
• Promoting Hotel Services: upsell rooms and hotel amenities.
• Ensuring Security: follow safety protocols and verify guest identification.

Skills

Customer-facing

PMS experience

Communication skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

PMS

Job description

Residence Inn Kenwood, part of Commonwealth Hotels, is hiring a Hotel Night Auditor / Overnight Front Desk professional in Kenwood, Ohio. You will support check-in/out, reservations, guest services, and security while delivering exceptional hospitality aligned with Marriott-brand standards.

Ideal candidates bring guest-facing experience, strong communication, and comfort with PMS systems. Weekend/holiday availability is typical in this role, with comprehensive benefits and growth opportunities