Hotel Front Desk Night Auditor

Sonesta International Hotels; Overland Park (KS); In loco; USD 23.000 - 25.000; Tempo pieno

Descrizione del lavoro

Sonesta International Hotels seeks a night auditor in Overland Park, KS. The role focuses on accurate financial reporting, guest service, and front desk tasks during the overnight shift.

No prior hotel experience is required, but strong customer service is highly valued and typical duties include reservations processing and issue resolution. Compensation is $17 to $18 per hour with opportunities to learn accounting procedures and grow within the hotel group.

Competenze

• Strong communication and customer service skills are required.
• Experience in hospitality or guest services is preferred but not required.
• Flexible schedule with overnight shift hours is necessary.
• Computer proficiency is required; accounting or reservation software experience is a bonus.
• Some college is preferred but a high school diploma or equivalent is required.

Mansioni

• Prepare and distribute daily, weekly, and monthly reports to general manager and department heads.
• Complete additional bookkeeping, administrative, and accounting procedures as requested.
• Ensure guests feel they are having an exceptional experience at the property.
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, and handle front office duties as required.
• Verify, audit, and reconcile financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, and occupancy percentages.

Conoscenze

Communication skills

Customer service

Hospitality experience

Overnight shift

Computer literacy

Accounting software

Formazione

High school diploma or equivalent

Some college

Strumenti

Accounting software

Descrizione del lavoro

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents,
Compensation: $17 - 18 hourly
Qualifications

• Great communications. and excellent customer service skills are required
• Experience in the hospitality industry or guest services is preferred, but not required
• Requires a flexible schedule that allows for overnight shift hours
• Must be computer proficient; experience with accounting or reservation software is a bonus
• Some college is preferred but a high school diploma or equivalent is required
  

Responsibilities

• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Ensure all guests feel they are having an exceptional experience at the property
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages