Hotel Front Desk Manager

Holiday Inn Express Bettendorf; Pleasant Valley Township (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Vacation and sick time

Hotel discounts through Frontier Hospitality Group and Marriott

Job summary

Holiday Inn Express Bettendorf is looking for a Front Desk Manager to oversee front office operations and enhance guest experiences. This position involves hiring and training a team of Guest Service Agents while managing guest registration and service standards.

Candidates should have at least 2 years of hotel management experience and a high school diploma. Strong multitasking and communication skills are essential, as well as the ability to work nights and weekends.

Comprehensive benefits package offered.

Qualifications

• 2+ years of hotel supervisory or management experience required.
• Strong understanding of hotel operations and guest service.
• Physical ability to stand and lift items up to 50 lbs.

Responsibilities

• Lead front office operations including guest registration and service standards.
• Hire, train, and coach a team of up to 15 Guest Service Agents.
• Manage audit procedures and accounts reconciliation.

Skills

Multitasking

Time Management

English Communication

Education

High school diploma/GED

Hospitality degree (preferred)

Tools

Microsoft Office Suite

GDS and hotel franchise systems

Job description

We are adding a Front Desk Manager to our team!

Who We Are

Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.

About the Role

Be the first impression that stays. As our Front Desk Office Manager, you'll lead every aspect of the guest experience - from seamless check-in to genuine, memorable service. You'll set the tone for our hotel and inspire a team to deliver excellence every single day.

What You'll Do

Own all Front Office operations - guest registration, room inventory, service standards, cost controls, and marketing initiatives.

Hire, train, schedule, and coach a team of up to 15 Guest Service Agents, building a culture of high performance and hospitality.

Resolve guest concerns promptly and professionally; monitor satisfaction trends and drive continuous improvement.

Manage franchise systems, GDS, and all booking channels; oversee revenue capture and competitive analysis.

Maintain all hardware, software, and point-of-sale equipment; ensure team knowledge is always current.

Oversee audit procedures, accounts reconciliation, month-end processes, and A/R transfers.

Uphold hotel safety, security, and confidentiality standards at all times.

Benefits

Upon hire, you will be eligible for a comprehensive benefits package including medical, vision, dental, voluntary life insurance, short-term disability, and a flexible spending account. You will also receive vacation and sick time, plus hotel discounts through Frontier Hospitality Group and Marriott.

What We're Looking Fo

High school diploma/GED required; hospitality degree preferred

2+ years of hotel supervisory or management experience

Proficient in Microsoft Office Suite; experience with GDS and hotel franchise systems

Additional Requirements

Ability to stand, walk, and remain physically active for the majority of the shift.

Ability to lift or carry items up to 50 lbs occasionally.

Strong multitasking, time management, and English communication skills.

Availability for nights, weekends, and holidays as needed.

EOE/AA/Disabled Veteran - Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.