Hotel Front Desk Manager

Frontier Hospitality Group; Pleasant Valley Township (IA); On-site; USD 35,000 - 42,000; Full time

Job summary

Frontier Hospitality Group is seeking an experienced Front Desk Manager to oversee all aspects of our hotel's front office operations in Pleasant Valley Township, Iowa. In this role, you will ensure outstanding guest service and supervise the front desk team, enhancing guest experiences.

The ideal candidate will have a high school diploma (GED) and 2 years of hotel management experience. Proficiency in Microsoft Office and strong supervisory skills are essential. Join us for a rewarding opportunity to grow with our locally owned hospitality group.

Qualifications

• High School diploma or GED required; advanced degree preferred.
• 2 years of supervisory/management experience in a hotel required.
• Ability to work varied schedules, including nights, weekends, and holidays.
• Proficient computer skills, including Microsoft Office Suite.
• Ability to supervise, coach, and motivate up to 15 employees.

Responsibilities

• Manage all Front Office operations, including guest service and registration.
• Oversee training and development of new front desk staff.
• Ensure high guest service standards and salesmanship techniques.
• Responsible for maintaining operational equipment and point of sale systems.
• Reconcile travel agent commissions and manage month-end processes.

Skills

Guest service techniques

Supervisory skills

Proficient in Microsoft Office Suite

Problem-solving

Education

High School diploma or GED required

Advanced degree in hospitality-related field preferred

Tools

Microsoft Office Suite

Opera

Job description

We are currently seeking an experienced Front Desk Manager. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Desk Manager, you'll deliver this through managing all aspects of the front office (for example guest service and registration, room inventory and availability, guest service standards and initiatives, and product quality) while creating a warm atmosphere making our guests feel at home.

Who We Are

Frontier Hospitality Group has been locally owned since 1950 (75 years!) FHG currently owns and operates 8 hotels in the Quad Cities and East Peoria across three fantastic brands, and our growth keeps climbing. Owning multiple properties allows us a unique advantage offering opportunities for advancement and growth.

Essential Duties And Responsibilities

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Interview, hire, evaluate, discipline, terminate, and deliver recognition and reward to Front Desk personnel.
• Supervises and oversees the training and developing new GSA employees, teaching and enforcing all existing new policy and procedures. Responsible for staff scheduling/coverage and support. Supervises and delegates front desk responsibilities and provides follow-up. Monitors front office communications, morale and motivation.
• Strives to attain high guest service techniques and salesmanship by training all front desk staff in guest service and by responding quickly and courteously to all guest complaints. Reconciles travel agent commission, transfers AR charges and completes month end processes for the front desk.
• Responsible for maintaining and operation of all equipment, hardware, software, and point of sale equipment. Oversees transfer of accounts to A/R and all forms of payments and discrepancies.

Qualifications And Requirements

• High School diploma or GED required an advanced degree in hospitality-related field preferred.
• 2 years of previous supervisory/management experience in a hotel required.
• Ability to work a varied schedule, including nights, weekends, and holidays.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Franchise systems, Opera, and GDS familiarity is a plus.
• Ability to successfully supervise, coach, and motivate up to 15 employees.

EOE/AA/Disabled/Veteran

Salary: $35000 - $42000 per year