Assistant Front Desk Manager

The Crescent Hotels Group; Quincy (MA); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision

Company-paid life insurance

Short/long-term disability

Matching 401k

Free meals

Hotel discounts

Job summary

The Crescent Hotels Group is seeking an Assistant Front Desk Manager to lead daily Front Desk operations and deliver genuine, attentive service from guest arrival to departure.

Partner with the Front Office Manager to train staff, manage guest inquiries with diplomacy, and ensure smooth check-in/out processes while maintaining accurate room availability and revenue reports. This role requires Marriott brand experience and familiarity with FSPMS, with availability for nights and weekends.

Qualifications

• Marriott brand experience and familiarity with FSPMS required.
• 2 years: Prior hotel front desk experience required. Supervisory experience preferred.

Responsibilities

• As Assistant Front Desk Manager, oversee daily Front Desk operations and guest service from arrival through departure.
• Partner with the Front Office Manager to train staff and manage guest inquiries with diplomacy.
• Ensure smooth check-in/check-out processes and maintain accurate room availability and revenue reports.

Skills

Multitasking

Computer skills

Verbal & written communication

Guest service

Conflict management

Education

Some college

High School

Tools

FSPMS

Job description

Description

We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you.

We offer excellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!

• medical/dental/vision
• company-paid life insurance
• short/long-term disability insurance
• matching 401k
• free meals
• hotel discounts

What you will be doing: As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service from arrival through departure.

What you should bring to the table: You should enjoy meeting and talking to new people and enjoy the art of hosting so you can help our guests feel welcomed and special. A comfort level with multi-tasking, using a computer, and fielding questions and/or complaints is important. You should have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. You should also have effective communication skills and be able to ommunicate verbally and in writing and prepare complex reports of room availability and revenues generated.

Hotels are 24/7 operations. We schedule based on business demands. Nights and weekends will be a normal part of your schedule.

Qualifications

Marriott brand experience and familiarity with FSPMS required.

Behaviors

• Functional Expert: Considered a thought leader on a subject (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Self-Starter: Inspired to perform without outside help

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• Some college (Preferred)
• High School (Required)

Experience

• Required

  1 years:

  Marriott brand experience and familiarity with FSPMS required.

• Required

  2 years:

  Prior hotel front desk experience required. Supervisory experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts